DTAC - Network & Service Status
All Systems Operational
Contact Center Applications Operational
90 days ago
99.68 % uptime
Today
LTS Servers Operational
Primary Ticketing System Operational
Secondary Ticketing System Operational
Ticket Delivery System Operational
SMS Notifications ? Operational
90 days ago
99.68 % uptime
Today
Contact Center Telephone Lines ? Operational
DNS Operational
Hosting Services Operational
Dynamic DNS Services Operational
Hosted Servers Operational
Hosted Storage Operational
Hosted Ticket Delivery System Operational
Internet Operational
Mobile Apps Operational
Online Technical Assistance ? Operational
Web Applications Operational
90 days ago
100.0 % uptime
Today
WebTMS ? Operational
API's ? Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Past Incidents
Sep 23, 2021

No incidents reported today.

Sep 22, 2021

No incidents reported.

Sep 21, 2021

No incidents reported.

Sep 20, 2021

No incidents reported.

Sep 19, 2021

No incidents reported.

Sep 18, 2021

No incidents reported.

Sep 17, 2021

No incidents reported.

Sep 16, 2021

No incidents reported.

Sep 15, 2021

No incidents reported.

Sep 14, 2021

No incidents reported.

Sep 13, 2021

No incidents reported.

Sep 12, 2021

No incidents reported.

Sep 11, 2021
Resolved - This incident has been resolved.
Sep 11, 07:54 PDT
Monitoring - All services have been restored and we are monitoring the network.

Event Conclusion Summary:

Start Time: September 10, 2021 15:35 GMT
Stop Time: September 11, 2021 10:14 GMT

Root Cause: A fiber cut in Norco, CA impacted unprotected services.
Fix Action: The affected fiber was successfully spliced, thus clearing all service affecting alarms.
Sep 11, 07:54 PDT
Update - The Transport NOC reported the fiber repair crews continue to excavate and have the fiber cable partially exposed at this time. They need to expose the other hand hole. Then they will place the new splice case and pull in slack. Splicers are in route and their estimated time of arrival is 01:15 GMT.
Sep 10, 17:50 PDT
Identified - Local service providers have identified the issue as a fiber cut and are working on the repair. Unfortunately, there has not been an ETA provided as of yet
Sep 10, 13:20 PDT
Update - We are continuing to investigate this issue.
Sep 10, 10:02 PDT
Update - We are continuing to investigate this issue.
Sep 10, 09:23 PDT
Investigating - We are currently investigating this issue.
Sep 10, 09:17 PDT
Identified - The issue has been identified and a fix is being implemented.
Sep 10, 09:16 PDT
Investigating - We are currently experiencing an outage with our internet and phone lines.
To best serve you during this time, please visit direct.digalert.org for your safe digging needs!
Sep 10, 09:16 PDT
Sep 10, 2021
Sep 9, 2021

No incidents reported.